Terms and Conditions

Please read these terms carefully before booking any pilgrimage packages (Ziyarat), flight tickets, e-visas, hotel stays, or transport services with us.

Last updated: October 2026Al-Thaqlein Travel & Tourswww.althaqlein.com

Please read these Terms and Conditions carefully before booking any pilgrimage packages (Ziyarat), flight tickets, e-visas, hotel stays, or transport services with Al-Thaqlein Travel & Tours. By initiating a booking online, via WhatsApp, or at our branch offices, you agree to comply with the terms below.

1Bookings & Payments

Bookings are formally confirmed only upon receipt of the designated advance deposit.
Remaining balances must be cleared in full before ticket issuance or the stated pre-departure deadline.
Flight ticket prices and seat availability are subject to airline system updates until final ticketing.

2Visas and Immigration Regulations

Document Accuracy: Clients must provide valid passport copies (minimum 6-month validity) and required verification records.
Approval Discretion: Visa approvals, processing delays, or rejections rest entirely with the respective government immigration departments (Iraq, Iran, etc.). In the event of a visa refusal, government visa fees and processing charges remain non-refundable.

3Cancellations & Refunds

Cancellation requests made by the client are subject to deduction fees according to third-party airline, hotel, and transport policies.
Promotional, high-demand, or peak pilgrimage group packages (e.g., Ayyam-e-Fatimiyyah, Arbaeen) may have non-refundable policies once visas and flights are blocked.
Any applicable refunds will be processed only after clearance from the respective airlines and service providers.

4Itinerary Adjustments & Force Majeure

Al-Thaqlein Travel & Tours is not liable for itinerary changes, delays, or extra costs resulting from weather conditions, airline schedule changes, government restrictions, or other unexpected events outside our reasonable control.
Management reserves the right to make operational adjustments to travel routes, hotels, or visit schedules to prioritize pilgrim safety and convenience.

5Passenger Code of Conduct

Pilgrims and travelers are strictly required to abide by local laws, customs, and immigration validity periods in destination countries.
The agency bears no responsibility for visa overstays, illegal transit, or violations of destination regulations committed by passengers.

6Governing Law & Contact

These terms are governed by applicable trade and travel regulations. How we collect and protect your personal data is explained in our Privacy Policy, which forms part of these terms. For questions regarding these terms, contact us at: